FAQ | HayyaH
What’s HayyaH’s mission?
To help people feel their best by making it easy to dress well. Because we believe adding to your apparel should always add to your self-confidence.
Is there a fee to use HayyaH?
No, HayyaH is entirely free to use – we hope we make it easier for you to find what you love.
How long do deliveries take?
Shipping usually takes between 5 and 7 business days,
See below for a more detailed overview of our order process:
- Order processing (2) days
- Items prepared from the relevant supplier(s)
- We’ll email you to let you know your order is on its way, shipping will take 5-7 days
- In the rare event that there’s a delay with you order, we’ll always contact you to let you know.
What are my returns options?
We have a 14-day return policy, which means you have 14days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at h-team@hayyah.net. If your return is accepted, we’ll advice you instructions on how and where to send your package. Items sent back to us (supplier) without first requesting a return will not be accepted.
You can always contact us for any return question at h-team@hayyah.net.
Do you ship to PO boxes?
We don’t currently ship to PO boxes.
Do you ship to military addresses?
We don’t currently ship to military addresses.
What do I do if my order is delayed?
It’s unusual for an order to be delayed, but very occasionally, one of our suppliers may experience an issue that can add an extra day or two onto your shipping time. On these rare occasions, please contact HayyaH team Immediately, and we will refund you money.
How long does it take to receive a refund?
Once our team has processed the refund, it normally only takes a couple of days for the refund to hit your account. On rare occasions, If you’ve received a refund confirmation email, but you can’t see the refund on your bank statement after 3 days, simply email our support team, and they’ll look into this for you.
Please note that refunds may appear as a deduction from the initial charge for your order, so it’s worth checking your bank statement first.
Can I change my order once I’ve placed it?
That will depend on whether our team has started processing the order yet. The best thing to do is to email our team at H-Team@hayyah.net as quickly as possible with order number and requested change, so that they can help you.
What do I do if I receive a faulty or incorrect item?
We do our best to make sure you don’t receive anything faulty or incorrect, but if anything goes wrong, just email our team at H-Team@hayyah.net, and we’ll work to get it sorted for you.
To help resolve this issue as quickly as possible, simply follow the steps below when messaging our team:
- Include your order number
- Include a photo of the item (if it’s faulty, please do your best to show what the fault is) – this will help our team to investigate the issue
- Please specify whether you’d prefer a refund or a replacement.
Where do you ship from?
We currently ship from the US, and only ship to US address.
Any other questions?
Whether it’s a question, problem or idea, we love hearing from you at H-Team@hayyah.net.
